Login Help Information

First visit
  • Register for your NCID. Register here NCID
Registered User Forgotten username/password
  • Visit NCID to reset your username/password.
NCID Registration
  • Your first and last name are required.
  • When entering your email address and confirming your email address, the addresses must be the same.
  • Your password must be at least 8 characters and meet the stated requirements. Password, user ID and password hint answers are all case sensitive. Make sure your CAPS LOCK key is set correctly.
Failed login attempt
  • If you have tried all the steps above and your login still fails, contact our Customer Service Center at 1-800-992-9457.

Email confirming registration
  • Login and check the e-mail address you provided when registering your account. We cannot contact you without a valid e-mail address.

  • Check your Junk Email folder to verify message was not marked as spam.

Linking your case to your NCID account
  • Did you use the correct date of birth? Format for DOB must be mm/dd/yyyy.
  • Did you enter the correct social security number?
  • Are you using your MPI (Master Participant Index) number to link your account? The MPI cannot be greater than 10 digits.
  • If you have previously used this website to view case details, you will need your old user ID and password to link your existing case with your NCID account.
  • Verify the answer to your password hint question.