Login Help Information

Your first visit?
  • Register for your NCID. Register here NCID
Your account already registered? Forgot your username/password?
  • Visit NCID to reset your username and password.
Having trouble registering for NCID?
  • Your first and last name are required.
  • When entering your email address and confirming your email address, the addresses must be the same.
  • Your password must be at least 8 characters and meet the stated requirements. Password, user ID and password hint answers are all case sensitive. Make sure your CAPS LOCK key is set correctly.
Did your login attempt fail?
  • If you have tried all the steps above and your login still fails, contact our Customer Service Center at 1-800-992-9457.

Didn't receive an email confirming your registration?
  • Login and check the e-mail address you provided when registering your account. We cannot contact you without a valid e-mail address.

  • Check your Junk Email folder to verify message was not marked as spam.

Having trouble linking your case to your NCID account?
  • Did you use the correct date of birth? Format for DOB must be mm/dd/yyyy.
  • Did you enter the correct social security number?
  • Are you using your MPI (Master Participant Index)number to link your account? The MPI cannot be greater than 10 digits.
  • If you have previously used this website to view case details, you will need your old user ID and password to link your existing case with your NCID account.
  • Verify the answer to your password hint question.